Education
Professional Journey
My professional journey began in the healthcare field as a Registered Obstetrics and Triage Nurse where I learned the foundational elements of coaching by listening and asking powerful questions assisting patients towards “their” right direction and standard of care.
Desiring a “pivot,” I accepted an auditing position at a large CPA firm and began my 25 years “working up the ranks” in accounting, finance, corporate compliance, and human resources. Coaching, consulting, and mentoring were intricately woven into my career path reaching top management positions.
During this time, I received my Faculty Standards Certificate and began teaching accounting courses at the community college level for 4 years, before pivoting to the University level teaching (1) Strategic Initiatives and Tactical Planning, (2) Budgeting and Finance, and (3) Local, Global, and National Economic Systems courses. Coaching and mentoring are integral to the student's success.
This led to another pivot in my life, “turning toward possibility,” in the real estate field. I own and operate a real estate brokerage, Armstrong Owen Realty, as its Designated Broker. Listening and coaching clients is critical to understanding and creating their goals in selling or buying a home.
The “Five Pillars of Coaching” is a framework that encapsulates key principles and aspects essential for effective coaching. While different sources may slightly vary in the terminology or the specific pillars identified, the essence remains consistent.
Trust is foundational in any coaching relationship. Coaches must establish trust and rapport with their clients to create a safe and supportive environment where open communication and collaboration can thrive. Trust is fostered through confidentiality, empathy, authenticity, and a genuine commitment to the client’s well-being.
Effective coaches are skilled listeners who pay close attention to what their clients are saying, both verbally and non-verbally. Through active listening, coaches demonstrate empathy, understanding, and validation. They also use powerful questioning techniques to provoke deeper thinking, challenge assumptions, and facilitate insights. Open-ended questions encourage exploration and self-discovery, leading to greater clarity and problem-solving.
Feedback is a vital component of coaching, providing clients with valuable insights into their behaviors, actions, and progress towards their goals. Coaches offer feedback in a constructive and non-judgmental manner, focusing on observations and impact rather than criticism. They also provide ongoing support, encouragement, and accountability to help clients stay motivated and committed to their development journey.
Coaching is goal-oriented, with clients defining clear objectives they want to achieve. Coaches assist clients in setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals that are meaningful and aligned with their values and aspirations. Together, they create action plans outlining the steps necessary to reach these goals, considering potential obstacles and strategies for overcoming them.
Coaches play a crucial role in facilitating their clients’ growth and development. They help clients identify their strengths, leverage their talents, and overcome challenges to unlock their full potential. Coaches hold clients accountable for their commitments, ensuring they follow through on their action plans and make progress towards their goals. Additionally, coaches empower clients to take ownership of their development journey, fostering self-awareness, resilience, and confidence.
These pillars collectively form a comprehensive framework for effective coaching, guiding coaches in building strong relationships with their clients, facilitating meaningful conversations, and supporting their clients’ growth and success.
Clients should be aware of several key aspects of their coaching sessions to maximize the effectiveness of the coaching process:
Clients should have a clear understanding of the purpose of coaching and what they hope to achieve through the process. This includes defining specific goals or outcomes they want to work towards.
Clients should understand that coaching sessions are confidential, meaning that what is discussed during sessions remains private between the coach and the client, unless otherwise agreed upon.
Clients should be aware of their role in the coaching process, which typically involves active participation, openness to feedback, and a willingness to engage in self-reflection and growth. They should also understand the coach’s role in providing support, guidance, and accountability.
Clients should know how coaching sessions are typically structured, including the duration of each session, how often sessions will occur, and any specific formats or techniques the coach may use.
Clients should be informed about the logistical details of coaching, including the cost of sessions, payment methods, scheduling procedures, and cancellation policies.
Clients should have realistic expectations about the pace and progress of the coaching process. While coaching can lead to powerful insights and personal growth, it is not a quick fix, and meaningful change often takes time and effort.
Clients should feel comfortable providing feedback to their coach about their coaching experience, including what is working well and any areas for improvement. They should also know how to communicate with their coach between sessions if needed.
Clients should understand that coaching is most effective when they are committed to making positive changes in their lives and are willing to take action outside of coaching sessions to achieve their goals.
By being informed about these aspects of their coaching sessions, clients can fully engage in the process and maximize the benefits of working with a coach.
Coaching and consulting are both professional services that involve helping individuals or organizations achieve their goals, but they differ in their approach, focus, and methodology.
Coaching focuses on unlocking an individual’s or team’s potential, helping them identify and achieve personal or professional goals, and facilitating self-discovery and growth. It emphasizes developing skills, overcoming obstacles, and fostering accountability.
Consulting, on the other hand, is typically task-oriented and aims to provide expert advice, solutions, and recommendations to address specific challenges or achieve particular objectives. Consultants often bring specialized knowledge or expertise in a particular field or industry.
Coaching tends to be more facilitative and client-centered. Coaches ask powerful questions, actively listen, and provide support and encouragement to guide clients in finding their own solutions and making decisions that align with their values and aspirations.
Consulting is more directive and solution-focused. Consultants analyze problems, offer expert insights, and provide actionable recommendations or strategies based on their expertise and experience. They may also implement solutions or provide hands-on assistance to clients.
The coaching relationship is typically collaborative and non-hierarchical. Coaches act as partners or guides, fostering trust, empathy, and rapport with clients to empower them to reach their full potential.
In consulting, the relationship often involves a client-expert dynamic, where the consultant is seen as an authority figure or subject matter expert brought in to provide specific expertise or solve particular problems.
Coaching engagements often encompass broader personal or professional development goals, such as improving leadership skills, enhancing work-life balance, or navigating career transitions.
Consulting projects are usually more narrowly defined and focused on addressing specific issues or achieving predefined outcomes within a particular time frame.
Coaching outcomes are often more qualitative and subjective, focusing on personal growth, improved self-awareness, enhanced performance, and fulfillment.
Consulting outcomes are typically more quantitative and results-oriented, such as cost savings, revenue growth, process improvements, or market expansion.
In summary, while coaching and consulting share some similarities in their aim to support individuals or organizations in achieving success, they differ in their approach, focus, dynamics, and desired outcomes. Coaching emphasizes empowerment, self-discovery, and personal growth, while consulting focuses on providing expert advice, solutions, and tangible results.
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